- Joined Oct 27, 1999
It seems that, in the past, if Williams-Sonoma carried a product line (I'm mostly thinking about pots and pans, small appliances, and knives rather than food), you could count on the fact that it would be both of high quality and reliable, and W-S would stand behind it if something went wrong. The mere fact something was being sold in the store meant that it met fairly high standards of excellence. My impression is that the standards of the store have dropped so that some things are mediocre. Furthermore, the return policy has become much more restrictive and the store no longer particularly helpful if the purchase is a lemon. What has your experience been?