Waiter/Manager with an attitude.

Ridiculous isn't it? Maybe you needed to apply to order the baby back ribs 3 weeks in advance....

That manager is probably not even aware of the amount of business (s)he is losing over this sort of thing. Just wants to hear the cash register ringing.

 

*86 the place and tell others so they beware.

 

I wouldn't go back either.

 

That's pretty much the norm for L.A., as I'm sure you're aware.

 

absolutely don't go back. you can post something on Yelp as well, that will affect others decisions and might help someone else avoid your experience.

 

I wouldn't go back either, although just for the record, I worked as a waitress and it kind of makes you angry all the time because customers treat you like a hat rack with moving feet. I quit after only a few months, which is what all waiters with chips on their shoulders should do.

 

This is really bad service by such a reputated hotel .this problem lies with every hotel who got popular in short period of time the dont maintain the quality for longer period .

 

Quote:

LOL, was it the same waiter?

 

OMG... these people!  I agree with everybody here.  Why put something on the menu that's not there?  I would understand if that something wasn't the specialty but its a TAPAS restaurant for pete's sake!  Well, there are other tapas restaurants in LA... and I like to food hop and so this will be your new adventure!

 

You do have to realize running out of an item is not the servers fault....it really is no ones fault. It must have been an outstanding product if they 86ed them!
You also have to realize that the Chef and his staff play a game of roulette everynight when planning their menu and how much of each item they actually prepare. It is an extremely difficult job to predict which items will sell and which don't. Making mistakes such as overpreparing items that don't sell take a heavy toll on the restaurant's ability to make a profit.

That said, there is no reason whatsoever for a server to cop an attitude with a guest who is paying his rent. If anything he should be a professional salesperson (which is what every waiter has to be in order to be a success at his job) and be able to sell you an appealing second choice....minus the curt attitude.

 

EloNat, I think the second part of your post was the problem, not necessarily running out of the item itself. I'd be a bit put off if I received that kind of attitude over simply trying to order something, and Fries was right in the regard that the server should have made it known that they were out of an item on the specials menu. That's poor form to neglect to mention it.

That being said, sometimes running out of an item is most definitely somebody's fault. It doesn't have to be someone's fault every time, but it's definitely not an exempt problem. For example, if we run out of chicken during the normal course of business (regardless if it's a special or a la carte), perhaps it was because we forgot to put it on the order. Or perhaps US Foods left it in the warehouse. Maybe it was because we forgot to store them in time upon receipt, and we had to expense and waste them. One way or another, those are all incidents where someone made the mistake.

 

EloNat, I have to wonder if you actually read the original post, and understand what the problem is. It wasn't about running out of something. It was all about a server's (well, actually, two servers') attitude.

Note the progression.

1. Ribs appear on the menu in two places, both as part of the special and as part of the a la carte menu.

2. The server did not mention, when bringing the menus, that the ribs were not available.

3. The server finally told the patron there were no ribs, after they had made their choice. And why? Not because they had run out (which, btw, would have been somebody's fault), but because they take a long time to cook.

4. The server then gets snide about the patrons choice of subs.

Now we jump ahead, and the same patron, on another visit, in order to avoid the same problem inquires if the ribs are available. The server responds with attitude, and the comment that they are on the menu so of course they are available. Don't forget, they had been on the menu at at least two places during the first visit.

All this adds up to a problem with the wait staff, and actually has nothing to do with running out of a product nor the reasons for it.

 

The cousin of my hubby actually owns a restaurant and they themselves are annoyed with the attitude of their workers particularly the chef and their servers. She didn't mention the details but they just said that most, if not all the people who works at the restaurant are hard-headed and really have some attitude. 

Gosh I wouldn't go back to that restaurant. That's just rude, those servers should be giving you an excellent customer service since they are the front runners of the restaurant. They will lose a lot of customers if they continue doing this. 

 

gotta do 3 things here:

1-have the ribs

2-if you don't, tell the guest upon arriving at table, and apologize..maybe suggest something else...

3-dont be a jerk to the people that keep you in a job.

I try so hard not to sound like a negative nancy, but I truly believe true service is dead(or at least on life support)...Its gotten to where if I encounter good customer service I'm blown away and go out of my way to reward whom ever it is that provided it...then I get on my wifes nerves in the car going home by going "see baby, thats service, see how is it was, blah,blah,blah"..

 

Grits-N-Gravy you are spot on.

Except, maybe, the part about getting on wife's nerves. That's never a good idea. /img/vbsmilies/smilies/eek.gif