Tweet-Shaming No-Shows: Would You Do It?

Discussion in 'Food & Cooking' started by pollopicu, Mar 27, 2013.

  1. pollopicu

    pollopicu

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  2. jake t bud

    jake t bud

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    Is your intention to discuss this with Plate members only?
     
  3. iceman

    iceman

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  4. foodpump

    foodpump

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    Sigh....

    That's what Visa #'s are for., and you tell 'em there's a $---- fee that will be charged to your visa if you don't provide 12 hrs cancellation notice.  Most professionals use this system, including my dentist, Doctor, kid's orthodontist, etc., etc.
     
  5. foodnfoto

    foodnfoto

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    It's tacky and spiteful.

    If you want to make sure they will NEVER come to your restaurant, go ahead and shame them on Twitter.

    No shows are a reality that every restaurant deals with. The way we dealt with it was to only take reservations for 80% of the tables and leave 20% for walk ins. 

    If people know there's a reasonable chance to walk in and get a table, they'll try and then you can accommodate them and cove your no-shows.
     
    pollopicu likes this.
  6. cheflayne

    cheflayne

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    No I never would. It puts the establishment in a bad light as far as I am concerned. I did what foodpump suggested and even went so far as tell people that with less than 12 hours notice if I could rebook the table then there would be no charge. Never had to charge anyone in all the years that I was an owner.