Here is a pool I just don't whether to jump into or not. Most independent coffeeshop/bistro operations have the tip option on their debit machines. Our competitors such as Starbucks and Tim Horton's generally do not have the option. I have discussed this with my friends in the business who do have the tip option. They say that it makes a difference of up to $3. an hour for their employees. We have counter service with an old toaster with (tippers are hot). The toaster garners our staff about 75 cents an hour. I just don't like the idea of throwing this tip thing into the face of our customers who then have to make this snap decision...do I look like a cheapskate?....or dammit hit 15% or whatever. Now I could just raise prices to give our staff the equivalent of the $3. an hour. One of the main reasons I am faced with this dilemma is the competition for competent staff attracted by decent wages compared to the franchises. I am lucky to have a great core staff who have been with me for around 20 years but we are all getting a little long in the tooth. Our prices are dirt cheap compared to other similar operations so there is quite a bit of wiggle room there. SO...the question is....if you throw more money into wages do you have an easier time finding people glad to come to work? Question #2 is it better to raise prices or bother customers with the tip option.