I don't know what to say to a customer right now. He wants a $200 conti for 55 people for the second year in a row. He is an old friendly guy. I like him. Last year, start of the year and my first year opened at this golf course, he approaches me and offers me $200 to do a continental with coffee, juice, hot cocoa, muffins, donuts, asst. pastries etc. I ask him if that includes tax and he says yes... I remind him that the cost of doing business is a bit higher, tax, labor, etc... and my menu prices for contis are quite a bit higher than that, per person. 200/55= $3.63 pp tax included. He wanted it to be 55-75 people last year. I balked and really broke down my numbers for him and we both were red faced at the end of the meeting... but I ended up agreeing anyhow just because my first month was so slim and I needed the money and I knew I would be able to make a tiny bit of money. The previous owner, my former employer, would agree to these year after year. I ended up doing the banquet and I pretty much stayed within budget and only about 45 people showed up and just picked through the buffet. I really think it cannibalizes my sales because I sell donuts, muffins, coffee, hot cocoa, etc. for $2-$3 a piece anyway. Their group always buys a ton on their own, of snacks and breakfast burritos, sandwiches, etc. I'd make $200 in sales with them in a few hours of business anyway on a typical business day with their group. Probably use less product and need the same labor. What should I tell him? I asked him if he would give me $250 to cover tax and get slightly nicer product. He told me no. I was thinking of asking him again if he would give me $250 this year. I know his answer. I keep having to turn people down for banquets because they are super cheap. Some people at this golf course think I am too expensive but it's only all the old farts that have been there a long time. I don't want to turn down money but I am not having a good time financially right now at the start of my second golf season. I need to make money but $200 for a 55 person continental is so screwed up. I can't do hot cocoa at that price and they would only get mini donuts, mini muffins, mini pastries etc... I did that to them last year and they were ok with that mini pastry conti with some cheap yogurt and granola, coffee, orange juice. He is asking for hot cocoa and "juice" again and that stuff is too expensive at $3.63 per person. I told him last year that if he takes his people all to McDonald's, it would cost more money... How can I compete with McDonald's and Jimmy John's at my little golf course? I get sick of people not wanting to pay normal prices at my place. What should I do? I am inclined to decline his business this time. I get sick of this. I've had to turn down banquet business before and it kills me. I recently had a church group set up a buffet of Little Caesar's pizza in my outdoor pavilion and they told me they do this every year. I told them to never do that again but I would allow them this one time. In the future I have a banquet menu and use this space for catered events. I charge a fee for outside catered events to use my space. I know they will be another group in the near future that pulls something when it is time for their event this year. I need to be able to accommodate these super cheap groups that have been using my place the past few decades. How can I do a $200 or $250 banquet?