Steamer going dry

Joined Jan 11, 2018
I have a new steamer that works great every time I use it except for when I put potatoes in it. The sensors won't detect low water and the steamer starts to burn up. Has anyone else had a similar experience? Is it just all the starch in the potatoes coating the sensors making them think there is plenty of fluid in them?

I am testing this steamer out for a friend, so i can't just call the company and tell them to take it back. Any insight on the matter would be a great help!
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