Hi everyone, I thought I'd share something I am unfortunately going through right now. I ordered cheese on-line from an unknown source (www.cheesesupply.com) Their site looked pretty good and I thought I'd give them a try. After not receiving my overnight shipment I tried to call and email them. They had no phone number on their website and the on-line chat is never available. You can only post an email through their site. Of-course I've had no response here either. I looked them up on the BBB site and was upset to see them listed with complaints and they were not a member of the BBB. At least there was a phone number that I called twice and had to leave messages. I'm still waiting to hear this morning. Then I Googled the website and found other complaints. I called American Express and thankfully the order had not been processed yet but awaiting clearing. ($308 order) I asked them to cancel it but they said they couldn't because it's against the law. Amex was totally helpful and will give me a temporary credit while they contact the vendor. They put me at ease for a little while at least and told me to make copies of everything. So, my event is Saturday and I still have no cheese. I have learned a HUGE lesson here regarding reliable vendors on the internet. I hope this never happens to you.