My Shun Disappointment - Anyone else see this

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Joined Dec 18, 2010
But the problem may be a workmanship issue not even related to crushing garlic or ginger. If it were from knife abuse I would expect the anomaly to be a full-fledged crack rather than what appears and has been described as a surface effect. Possibly just a cosmetic defect? It would be interesting to have it magnafluxed!
 
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Joined Dec 27, 2015
Just an update.  My Shun Cleaver came back today.  There was no explanation on the paperwork, but they just sent the knife back to me.  Again, no explanation.  So I called and spoke to the warranty department.  They told me that a supervisor looked at the knife and determined it was not a defect, so they just sent it back to me.

To me it is unbelievable that they treat a client this way that purchased a $229 knife. I will NEVER buy another Shun product again, and will discourage anyone else I know from buying a Shun.  Ridiculous. 
 
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Joined Nov 15, 2012
I keep wondering if I should bother sending my Shun back.  The last 1.5" was apparently burned in the finishing process and produces a heavy burr that is impossible to remove unless you sharpen it to a rather obtuse angle.  I feel I'll pay the shipping and just get the same run around.  Even the stone of theirs was defective, full of large black impurities I was always digging out, but I haven't had to dig out any in a while.

I dunno, perhaps one day I'll feel the mood and just do it.
 
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Joined Dec 27, 2015
I got mine from Sur la Table. They were not at all interested in backing the product. I did bring it to their attention after the 60 day exchange policy so technically they were consistent with policy. But I was also disappointed that they offered no support.
 
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Joined Dec 18, 2010
That's really too bad. I had a problem with a Shun bought from SurLaTable mailorder. The blade was at a slight angle from the handle. I took it into the closest store and they made everything right without even discussion.
 
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Joined Apr 25, 2014
I guess at this point all you can do is try to fix it yourself. How much is it bent? You can try to straighten it out yourself
 
4,272
1,159
Joined Dec 18, 2010
I guess at this point all you can do is try to fix it yourself. How much is it bent? You can try to straighten it out yourself
... or consider sending it to someone like PerfectEdge in San Mateo who has extensive experience with Shun sharpening and repair. When I dropped my chef knife they unbent the tip and de-chipped the blade heel very effectively.
 
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Joined May 27, 2013
Hopefully this will put to an end the idea that you have to smash, with a heavy hand and brut force, a small clove of garlic by bringing down a knife like a hammer onto a wood board - unless of course you're on TV. 
 
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