I've learned so much from all of you over the years. There's always issues and points I could never have thought of so I'm asking for your opinion on this issue, please? Which is a better way to run your bakery? Example 1 or 2 and why or why not? example 1: Lots of cheap employees (students, housewifes part timers) have everyone doing any task. Each person bakes, assembles, fills orders. I'm cross training employees to make my product. I knew a really sucessful bakery the owner was the main baker. When he died the quality of their product and the popularity of the store crashed. I want to avoid that by not relying heavyily on any specific employees. My product isn't consistant but it pleases me. Although I work alot of hours to make up for what employees don't accomplish. example 2: Key employees with assigned tasks. A head baker, people who assemble product, people that fill orders plus a few part timers to help customers. I believe the key employees should cross train to be able to cover a sick employees position but over all they should be responsible for specific tasks day in and out. I beleive this will give me a more consistant product and people better skilled at these tasks. I'd be turning over some control so I'd have more time off but can I trust them? These people want to contribute to my product line. That scares me because when they leave I'll loose customers. Which way would you run your business?