As many of you know, I have been working with cakes and pastry for a long time. Since being in business for myself, I have had no complaints--until now. I just finished a cake for a client that I put MUCH more work into than I should have for the money involved. The client (whom I could have predicted would be like this) is not happy with the cake itself, and would like half of her money back, claiming that I FAILED at half the job. I had not recommended the flavor combination that she chose. In fact, I did try to steer her away from the cake she chose. She claims that it tastes like freezer burn, and it had been baked two days before the event (never frozen). She also complained that the mousse was gummy, and this mousse gets rave reviews with everybody. She says that all the guests at her party hated the cake! I find this hard to believe. What sort of guest would say that, anyway?? I offered her a free tasting on her next cake, as well as 20% off any future orders, but she says that she doesn't plan to order another cake. I am reluctant to give her any money back, since I do not agree with her criticism of the cake. I told her that I will send her something as an apology for disappointing her, and I'm thinking of sending cookies, but I don't know how to avoid this with future clients, or whether even sending the cookies is a way of admitting that there was something wrong with the cake. I don't agree with her complaint, and that is why I'm having trouble with this.