Customer service at NY Cake shoddy? Have you ever visited the store? They are, by anyone's standards, just plain mean to their customers. Ask where to find something and they grunt and vaguely wave a hand. They are also significantly over-priced compared to Bridge Kitchenwate and Zabar's.
I with foodnfoto on this one. I was in the NY Cake and Bake store on staurday. I can't believe how badly we were treated. I am going to do my best not to give them any more biz. It's a shame because they are right across the street from the cooking school I frequent. Nothing they sell is unique and I will get things elsewhere.