Hello James and Aces1321,
I understand your frustration on product reliability. You stated, “They also have a good knack for doing it on the weekend.”
Your POS system is critical to your restaurant’s success.
I’m here to help.
My name is Lyndsi and I work at Vivonet, the makers of Halo.
Please contact me directly at
[email protected] and I will get any outstanding issues addressed.
Our clients deserve the best service possible to help their business succeed.
Our company has gone through tremendous growth over the past year, Deloitte chose us as one of the fastest growing technology companies in North America. (See article in
Bloomberg Vivonet Recognized in Deloitte Technology Fast 50 List) With that growth came some growing pains and we are working hard to continually improve.
We’ve made a number of changes to improve our product and service:
- We have streamlined our Support process and restructured the department
- We have hired a number of extremely talented and proven developers, who, working with our existing team, have released a build of the Halo software that is more stable than ever before
- Our customer service team now monitors the support lines personally
The results are showing significant improvements,
- The majority of Support calls are now answered in under a minute
- Customer satisfaction has increased as a direct result of our latest software release
- A call into the Support line now is answered by a technician ready to help immediately or, if there will be a slight wait and the issue is not urgent, a customer service specialist will offer a call back at a convenient time for you
Recently,
Sodexo, one of the largest food services and facilities management companies in the world selected Halo as the point of sale and payment processing solution for the majority of Sodexo’s 6,000 North American client sites. (See article in
Hospitality Technology POS Upgrades Planned for Sodexo's 6,000 North American Sites)
Vivonet is committed to helping restaurants succeed. It’s feedback such as yours that drives improvement, and for that I thank you. Like I mentioned, please contact me and we will make things right.
Sincerely,
Lyndsi