defective handle on GE Profile Advantium 120

Discussion in 'Cooking Equipment Reviews' started by calisunrise, Jun 1, 2011.

  1. calisunrise

    calisunrise

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    I have had my microwave since late 2003. I have had to replace the hande 3 times and then replaced the entire door 6 months ago due to another broken handle. The handle on the new door just broke at the bottom (same as before). I telephoned GE and they said they do not have any recorded issues with the handle on my model. I went to a luncheon at a home that had the same model microwave/convection and the handle was broken.

    Has anyone else had the same issue?
     
  2. rberline

    rberline

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    There is definitely an issue with this. Ours broke recently and we have been monster gluing it back on for about 7 months now. To replace the door is really expensive and since we've had it for many years already, it does not seem worthwhile at this point.
     
  3. calisunrise

    calisunrise

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    Thank you so much for your response. Would you please let GE know about they problem so the can track it in their system. They said if they get enough calls they will research the matter and possibly send out improved versions to their callers. They sent me a new handle cost free but I will have the same problem within a year until they improve the product. I went to a high end store to shop new units and they said ours is still considered a valuable unit worth repairing as long as the cooking mechanism is still functioning properly.  I will most likely end up replacing within a year and will look for a much stronger handle.
     
    Last edited: Jun 7, 2011
  4. jlederer

    jlederer

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    I bought this microwave in October 2002 and the handle broke about 5 years later. I replaced it and it broke again this week (10/2011.) It is obviously a bad design. We talked to GE the first time it broke and they admitted nothing. Did not bother this time, just ordered a new handle (about $40 with shipping.) It is not hard to replace (see )

    Other microwave ovens have some sort of a release rather than pulling on the handle. I am sure this will break within five years. My wife and I use the microwave often, but it is just the two of us (kids long gone.) No matter what their ads say, they are no more honest than other large companies.
     
    Last edited: Oct 18, 2011
  5. calisunrise

    calisunrise

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    I have a broken handle on my Advantium again. I think we are on our 5th one now, including a whole new door. The handle seems to break at the bottom due to that being the most pulled point. Since the unit is above our stove, for anyone 5'4" and under it is easiest to pull from the bottom of the handle. I am reluctant to replace the handle again. Searching for a new unit to fit the space and a bit wiser on the handle design. Open to any suggestions.
     
    Last edited: Oct 18, 2011
  6. debi33

    debi33

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    Yes - I think this is the biggest piece of junk - because of handle breakage - I am on my 4th door and my handle broke and I super glued it. 
     
  7. oakley948

    oakley948

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    I bought my microwave in 2003 and the bottom and top handle latches have both broken off at different times,    The latches are made of plastic and weaken as you frequently have to pull the handle to open the door.  I love the microwave but I can't believe that GE isn't aware of how poorly they designed the handle.    
     
  8. kidd50

    kidd50

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    we have a 2011 advantium 120 model and while the handle has not broken it is delaminating.  the unit was purchased from an authorized GE dealer and installed by them over a GE profile range with a power burner in the right front.  after only about 2 months of use the chrome covering on the handle delaminates.  it has happened twice now.  it appears that it is caused from the heat from cooking on the power burner.  has anyone else had this problem?
     
  9. debi33

    debi33

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    I am on my 4th door.  Yes the handle breaks and I have had to replace the entire door four times.  I will NEVER buy another one of these microwaves again.  There is a design flaw.
     
  10. kathy giles

    kathy giles

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    The door handle on my Advantium 120 just broke as well.  What a dumb feeling!  Grrr....
     
  11. chicagocamille

    chicagocamille

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    My handle broke off yesterday and I got the part at local appliance store for $49.55.  However, after reading that someone used super glue, I may try that and return the part.  I found the U tube video how to replace the handle and it isn't a quick fix, not impossible yet more than I'd like to tackle if it can be avoided.

    I believe there is a flaw in design, the heat from cooking on the stove below must affect the plastic causing it to become more brittle and weak.
     
  12. revooh

    revooh

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    Retired a while back, sold our house and bought a 40 ft motor home which has this oven/microwave GE Profile Advantium 120 already already replaced the plastic latches. Now the handle broke. This oven is an embarrassment to GE, they just don't know it yet!

     
  13. pat slacke

    pat slacke

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    I have a broken handle on my advantium microwave and my cousin has a broken handle on hers as well......I called GE and they too blew me off.  I work at HDepot and warn people of the design flaw when shopping microwaves.    HELLOOOO GE!?
     
  14. rich johnson

    rich johnson

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    After my fourth broken handle in nine years of owning the Advantium 120, I concluded that a design flaw is a design flaw is a design flaw. I went online to MyKnobs.com and purchased an 11" CC Round Modern Pull, Satin Nickel, model 944-SN (came to about $21 with shipping) and then found some 1 1/4" x 1 1/4" aluminum square bar mill stock on eBay (way more than I needed for $14 with shipping). I cut the stock down into two wedges (29 and 43 degrees for the top and bottom, respectively), drilled a hole through each for the mounting screws, and reassembled everything with the long machine screws that came with pull. For less than the cost of a replacement handle from GE, plus a little sweat, I made a permanent repair that doesn't look half bad.

    [​IMG]

    [​IMG]
     
  15. merg18

    merg18

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    I have experienced the same exact problem with an Advantium 240 over a GE gas cooktop.
     
  16. quite contrary

    quite contrary

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    I've been using my Advantium with only the top screw of the handle attached to the door. Last week, the second one broke off.

    Some years ago we were at Habitat For Humanity's Re-Store in San Diego. There were quite a few donated Advantiums from a builder. All had handles and/or the vent cover above the door broken. Seems to be a pattern here.
     
  17. gobbler770

    gobbler770

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    I, unfortunately own an Advantium 120! I average replacing 3-5 handles per year. My microwave is a 2003 also. I have not called GE about the problem but I will now. An average handle last 2-3 months even as we cautiously open the door as to not jerk on the handle. they always break at the bottom first.

    Good luck!
     
  18. barnaby

    barnaby

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    i've been supergluing the bottom of my handle for about 3 years, and now the top came off!!  

    have you had any luck getting a replacement from GE?
     
  19. ashley chelonis

    ashley chelonis

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    I just bought a house and the handle was off of the microwave. The door, from the previous owners, has been broken due to the handle not being on it for who knows how long. Now it's going to cost $300 for the GE technician to replace the entire door.....
     
  20. napi21

    napi21

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    We've had our Advantium 120 since 2003 too, and just replaced the handle the third time.  I think this is the last time though, because the door shell cracked at the top where the top of the handle attaches.   I super glued it and it seems OK, but I think if the handle breaks again, it going to be time to go new microwave hunting.  I have to say I'm happy though.  11 years with such a minor problem is pretty goo imo.