In my past, I attended MTI College and got a cert in network admin, immediately after graduation I worked for Apple and learned the ins and outs of their OS, 18 months later I was a short list for Intel and on my into the third interview that had already whittled down 250 other applicants. Then the NASDAQ crashed my life sucked for a bit and I went into cooking full time (more or less). As a little side buisness I do tech support for friends and family on the cheap. My bread and butter, so to speak, in this side venture: Viruses I cannot beleive the issues people have. looking at tattoo and motorcycle webpages, downloading mp3's and BAM!! infected. well, in my support of a clean computer system let me tell all you wonderful people out there in cheftalk land there is a free solution for the average user that works brilliantly. AVG free edition. found here AVG Antivirus and Security Software - AVG Anti-Virus Free Edition for Windows XP and Vista it has saved my bacon more then once, inspects links, scans e-mails and has a feature that warns when a webpage is a reported attack site infested with virus ridden links. I bring this up as I am off to go help one of my wifes knitting group friends. She took her system in to get it "sped up and cleaned" at a chain tech store (no I won't say who). she had a coupon that said it was going to cost her 35$ for this process. The next day they called and said she had a nasty virus on her system and they would remove it for 75$. She complained to the knitting group and my wife gave her my number. I will be saving her money and make a few ducats for myself. Since I can't visit all you nice people do yourself a favor and if you don't have an antivirus program, install this one please. Don't let these hacks charge you for services that you don't really need.