After many years of selling cookies to the public, we are still out on the question of preference. 1.. Nice color soft and chewy or 2.. Nice color a little harder and crunchy. Our kitchen is split. the sales seem split. The problem is forcast. Right now we basically bake both versions of our line.12 varities including 1 oz. and 3 oz. We never seem to get it right. I always have one or the other left at the end of the day. (not a huge problem.Everything goes out to a caterer at the end of the day for his Chefs choice) I would however like to get retail for everything. Would like to know your likes and dislikes. also ideas. pan PS At this time, customers, choose,point, direct etc. when choosing which creates added time for the front.