Got most of my "free" books up front, though they said one was backordered. Never showed up. Ordered my full-fare book, a Korean cookbook. Got a card a month later saying the book was backordered. Got another card a month after that saying they no longer carried it. Got no more mail to my house. Used their web site to opt out of the "selections." Just got a letter demanding $27 or I would be turned over to a collection agency. Once they get their money they'll send me a voucher and a list of books I can choose from. They said they sent me a letter, but I did not receive one. The guy who answered the phone was unswayed. I paid, because I always pay. I pay my bloody bills, which is why I have perfect credit. I have no idea if my experience is typical, but I just ended up paying $27 to keep it. Maybe I'm the exception, but I felt like sharing.