Remarkable Service: A Guide to Winning and Keeping Customers for Servers, Managers, and Restaurant O

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By:
Wiley
  • As competition for customers is constantly increasing, contemporary restaurants must distinguish themselves by offering consistent, high-quality service. Service and hospitality can mean different things to different foodservice operations, and this book addresses the service needs of a wide range of dining establishments, from casual and outdoor dining to upscale restaurants and catering operations. Chapters cover everything from training and hiring staff, preparation for service, front-door hospitality to money handling, styles of modern table service, front-of-the-house safety and sanitation, serving diners with special needs, and service challenges—what to do when things go wrong. Remarkable Service is the most comprehensive guide to service and hospitality on the market, and this new edition includes the most up-to-date information available on serving customers in the contemporary restaurant world.
  • Author:
    The Culinary Institute of America
    Binding:
    Paperback
    Dewey Decimal Number:
    647.95068
    EAN:
    9780470197400
    Edition:
    2
    ISBN:
    0470197404
    Label:
    Wiley
    Languages:
    English
    List Price:
    $29.95
    Manufacturer:
    Wiley
    Number Of Items:
    1
    Number Of Pages:
    304
    Product Group:
    Book
    Product Type Name:
    ABIS_BOOK
    Publication Date:
    2009-05-04
    Publisher:
    Wiley
    Studio:
    Wiley
    Title:
    Remarkable Service: A Guide to Winning and Keeping Customers for Servers, Managers, and Restaurant Owners (Culinary Institute of America)
    Feature:
    <a title='Condition Guide' href='/content/Condition_and_Shipping_Guide.htm' target='_blank'>Click here to view our Condition Guide and Shipping Prices</a>

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