Dishing It Out (Women In The Political Economy)

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Temple University Press
  • This study challenges the uncritical equation of advancement with success. As a participant observer at a family-style restaurant in New Jersey, Greta Paules reveals the strategies that experienced waitresses employ to improve their own positions rather than aspiring toward management. Through the voices of some aggressive, determined, tough, and resilient women, Paules confronts stereotypical characterizations of waitresses. Paules finds that certain unique features of the restaurant industry—the tipping system, chaotic work environment, chronic shortages of labor and supplies, and the manager's role as a fill-in man—allow waitresses to manipulate their work environment to protect their own interests. The downgrading of the managerial role in this restaurant has rendered advancement meaningless. Knowing that the "help wanted" sign is permanently posted, the waitresses refuse to submit to management's dictates, to "take junk" from rude or hostile customers, or to internalize the negative self-image usually associated with waitressing. The colorful and often amusing comments by the women Paules interviewed indicate that they have developed an arsenal of subtle but undeniably effective tactics to combat the exploitive elements of the job, to maximize tips, and to secure the boss's attention to their needs.
  • Author:
    Greta Foff Paules
    Binding:
    Hardcover
    Dewey Decimal Number:
    305.43642
    EAN:
    9780877228875
    Edition:
    1st
    ISBN:
    0877228876
    Label:
    Temple University Press
    Languages:
    English
    List Price:
    $75.50
    Manufacturer:
    Temple University Press
    Number Of Items:
    1
    Number Of Pages:
    184
    Product Group:
    Book
    Product Type Name:
    ABIS_BOOK
    Publication Date:
    1991-10-10
    Publisher:
    Temple University Press
    Studio:
    Temple University Press
    Title:
    Dishing It Out (Women In The Political Economy)

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