Articles from sross

  1. Listen To What Your Customers Arent Saying

    Some of you put customer comment cards on your tables and ask that guests fill them out and let you know how you're doing.  I could put money on the fact that you receive more complaints on those cards than praise.  Unless someone was given absolutely outstanding service or the food was just phenomenally prepared, your guests aren't going to take the time to tell you some of the things you really should know.  They might tell you that the potatoes were cold or the salad was wilted, but do...
  2. You Never Know Whom You Are Serving

    When the economy struggles as it is now, people want to tighten up the purse strings and watch every penny spent.  The restaurant industry feels this just as surely as the malls and department stores do this year, perhaps more so.  Dining out is a luxury most of us cut out first when watching our respective budgets.  Does that mean we ease up on our customer service skills?  Absolutely not!  I believe you cannot afford to let people eat in your restaurant once, only to determine that they...
  3. Healthy Menu Items Roots And Wings Im Not Talking About Food

    Your healthy staff and the environment in which they work is the beginning of success in your restaurant.  I have talked about health and how it affects people before.  Now I am addressing the health of your everyday functions.  You want to avoid a dysfunctional atmosphere in your restaurant.  The first signs of dysfunction appear to your guests when, after complaining about a distasteful situation, your server looks frightened and wide-eyed as if he/she doesn't know what to say, but manages...
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