Articles from rduprey

  1. How To Improve Employee Performance And Ensure Consistent Service

    Consistency is essential if you want your restaurant or hotel to be successful in the long run. Customers expect to receive the same high quality service every time they enter your establishment.
    Employees need to know how to do their job effectively in order to ensure the consistent success of your business.  Employees who receive inadequate training or are unaware of their job responsibilities will cost you customers and revenue.  The more you leave to your employees' judgment, the less...
  2. The Casting Call

    In the previous article, 'This is Show Business', I compared the restaurant business to Show Business.  In restaurant show business, quality 'Casting' or recruitment, is an important factor in the success of the show.
    Think of a typical theatre performance- the audience files in, the curtain goes up, the actors make their entrances and speak their lines. If each and every cast member, not to mention the writer, director, stagehands, customers, makeup artists, and lighting technicians, have...
  3. This Is Showbusiness

    In today's increasingly competitive hospitality industry, owners and managers are constantly seeking the answer to an important question- How do you recruit, retain, and motivate employees that are responsible for creating a "magical" experience which exceeds your guest's expectations?
    Some answers may be found by looking to successful companies that are consistently achieving these goals.
    William Shakespeare wrote, ‘All the world's a stage, and all the men and women merely players’.  One...
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