Articles from bmarvin

  1. Tips And Tipping In The Real World

    Some Advice to Servers
    You have chosen to make your living, at least for awhile, in the hospitality industry - one of the few places people go these days expecting to have a good time. What a great place to be!
    A unique feature of the service business is the practice of tipping. For most professional service folks, tips are effectively their entire source of income. Now you can love tipping or you can hate it, but you can't argue that tips are instant feedback on how your guests feel about...
  2. The Power Of Presence

    The first article in this series suggested that whether running your operation seems like being lost in the weeds or spending a day at the beach is strictly a function of your perspective. The beach is available to you but you can't see it from the weed patch. In the second installment, we looked at different models of management (the cop vs. the coach) and explored the idea that in the age of service it is our human skills that will determine the degree of our success.
    The principles we are...
  3. Service Is A State Of Mind

    This is a continuation of our series on how to be more effective as a manager in a "people business." The first article in this series suggested that whether running your operation seems like being lost in the weeds or spending a day at the beach is strictly a function of your perspective. The beach is available to you but you can't see it from the weed patch. In the second installment, we looked at different models of management (the cop vs. the coach) and explored the idea that in the age...
  4. The Human Equation

    We conferred endlessly and futilely and arrived at the place from whence we began. Then we did what we knew we had to do in the first place, and we failed as we knew we would.
    - attributed to Sir Winston Churchill

    Whether the opening quote is accurate or not, the thought behind it deserves consideration. Are we becoming incredibly adept at ineffective procedures? Have you ever thought that there had to be a better way to run a restaurant? Does the idea that you have to work 60-80 hours a...
  5. Out Of The Weeds

    Have you ever thought that there has to be an easier way to run a restaurant?
    For many people, operating a foodservice operation (or most businesses, for that matter) is like being lost in the jungle. Perhaps being lost in the weeds is a more appropriate phrase in the restaurant industry! Every day we show up and hack away at the weeds, trying to keep a clear-enough space to operate. The work is hot, we get sweaty, our backs ache, the bugs bite and we have to keep an eye out for snakes....
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